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Shipping & Returns

SHIPPING FAQ
1. What is the shipping insurance?
The shipping insurance to provide international express delivery process for your protection and higher product safety. You will not be charged additional fees redirect the parcel immediately, if its report lost or damaged.

2. When my order shipped?
1. Receive Time = working time + shipping time

Remedy: usually 1-3 days

Before your order, we need to prepare your products, we test the control and quality of carefully packed objects. He needs to prepare your items the shipping time is the time to separate delivery. I hope you can understand.

5-15 business days after purchase ship most orders. The transit time may vary depending on types of products. Unshipped orders on weekends or holidays.

3. Where is my order confirmation?
Until your order ships, you will receive a confirmation e-mail addresses entered e-mail of your purchase. If for some reason you do not receive an e-mail, check your spam folder and add our e-mail, the senders list. If you have questions, please contact our customer service at any convenient time.

4. Do I pay taxes and taxes it international?
No additional costs are always customers. But the recipient will be fully responsible if there is a fee. Your order may be subject to import duties and import taxes applicable when the goods arrive in your country. This is only a general rule, you should contact your specific amount customs office and percentage.

We can not control, we are not responsible for fees charged to fee / tax. You will be responsible to pay additional costs for customs clearance. Customs policies vary widely from country to country, for more information, please contact your local customs office. Note that in rare cases, a custom agent can delay the delivery of some packages.

5. Check transport
When you place your order, be sure to use and billing address as it appears on your bank contact information credit. If the message does not exactly match the credit card has the file, your order may be held awaiting verification. This may need to contact us directly. When the information specified delivery address, be sure to check the postal code, city and country are correct. If you follow the express check-in service, this information does not match their records, we may contact you to update this information, which may delay your order.

6. Do you ship to PO BOX (APO / FPO / DPO) address?
In general, this service will not be supported. But for now, we can not be shipped to PO boxes and military addresses (APO, FPO) via standard shipping address.

Therefore, please provide the most accurate and up-to-date and detailed shipping, and phone number for shipping. Your cooperation will be very grateful. All packages will be required to collect, if you can not sign or delivery. If an item is returned because it is not delivered because of an incorrect address, the customer will be responsible for both the shipping and return costs.

7. Follow
Tracking your package tracking. Once your order is shipped, with tracking number and email online confirmation will be sent to you. After receiving the email, the monitoring is for your check within 48 hours.

You can also log into your account to track your order.

We recommend that frankly add to your email list, so you can get confirmation from us regarding your order. Check the spam / junk folder if you do not receive a reply three days.

If you have any questions about shipping your order have any questions, do not hesitate.

8. wrong or defective items I received.
If you receive an error check for projects and programs, or your failure, we immediately know from our customer service. Please provide as much detailed information, including photos that questions relating to orders and projects, we will find a decent way to solve this for you.

9. In the absence of any element of my order.
While different projects arrivals sometimes we do not send them, we all ordered items at the same time, so that some of your items will arrive separately. It is an email, saying that if your item is sent separately. So, first check your inbox, if you have any questions, please contact us at any convenient time.

10. You can choose express delivery, if it is urgent
We are happy to provide messaging services. However, we are before you select this option, you must take into account the additional costs. Customs or import duties charged, once the package reaches the destination country. These costs are paid by the recipient of the parcel. Unfortunately, we do not have these allegations can not control, but you can not say what will be the cost, a big difference between policies and tariffs between countries. We suggest you contact current expenses before ordering your local customs office, so it will not be charged, have not thought surprised.

Note: We are sorry to inform you that we are able to ship the current local Post Office because of restrictions on international shipping Tunisia, Morocco and Algeria. We apologize for any inconvenience this may cause.

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